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Order Status:

Has my order shipped?

Orders ship next business day.  You will receive an UPS or FedEx tracking number once order has shipped.  Please check your spam mail from [email protected]

How do I change quantities or cancel my order once its placed?

In order to cancel or change an item in My Order you will have to contact us via email or phone or click support within one hour of placing the order.

How do I track my order?

You can track your order after our shipping department has generated a tracking number.  Most of our orders are shipped through FedEx Ground or UPS Ground.  AT the time of providing the tracking number we will also provide the carrier.

My order never arrived?

If your order never arrived please access your tracking number by visiting the carriers  we provided or contact us via email or phone or click support and we can gladly help.

An item is missing from my shipment?

If an item is missing from your shipment please contact us via email or phone or click support immediately  and we will gladly fix the issue.

My product is missing parts?

If the product is missing parts please contact us via email or phone or click support and will resolve the issue.

Can I have an order shipped to my PO box?

No, because all our orders are shipped UPS and FedEx and they don’t allow PO addresses.

Can I ship my order to a different address?

Yes, you can ship orders to a different address.  When you check out it will give you option under shipping information to enter a new address.

How long will it take to receive my order?

Any orders received before 1pm will be shipped out the same day. Orders after 1pm will be processed and shipped the next business day.  95% of US Poly Pack orders are shipped within 24 hours. Because we have 5 warehouses place across the US most deliveries are made with 2 business days.  

What credit cards does uspolypack.com accept?

Credit cards uspolypack.com accept are Visa, MasterCard, American Express, and Discover

Can I purchase an item by check?

Sorry we don’t accept checks.

Can I return an item that is damaged, defective, or I just don't want?

Yes, we will gladly accept damaged and defective items once we determine that product occurred at our facility or through our partners carriers. 

Orders that you don’t want please view our return policy below:

Our return policy is 30 days for full refund only if the item is unopened and in original new condition.  If item has been used than item can not be returnedShipping charges are paid by buyer and buyer will be assessed a restocking fee of 20%.  If the items are returned without return authorization (without RMA number), without shipping tracking information, and without return authorization email from US Poly Pack, they are NOT eligible for any refund.  Defective products are subjected to testing on our end in which will require a sample to be sent to us for further confirmation and testing. See last question for SEALERS return policy only.

You must contact US Poly Pack prior to sending back a return for refund or return for exchange. We will issue you a return merchandise authorization number (RA) that must appear on the outside of the return box. We cannot accept return shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization (RA), the customer will not be eligible to receive a replacement or refund.

Can I return an item that is custom manufactured?

CUSTOM PRODUCTS- Any manufactured items that are custom manufactured to your specifications on printing, sizes, gauges, etc.

If you have ordered a custom manufactured item, it may not be returned unless the product is defective. We simply require a picture or sample of the item you are requesting to return, as well as state the reason for the return via creating ticket on our support page. We then must review and confirm your request before we can issue your RMA (return merchandise authorization).

Why was I charged sales tax on my purchase?

As US Poly Pack is based in the State of Texas all customers within Texas will be access state sales tax unless a tax exemption form is provided by the customer.  http://www.window.state.tx.us/taxinfo/taxforms/01-3392.pdf

How are shipping charges calculated?

All shipping is done through FedEx or UPS and calculated according to size, weight and location of where the package is being sent too.  If next day delivery is needed contact us via email or phone for this special need.  

How do I contact The Customer Service Department?

You can reach customer service department via email or phone or click support.

What if item is not in stock?

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order or provide you with back order date, using the original method of payment. 

Tolerances:

Please click below on detail information about tolerances.

Tolerances Link

Poly Bag Appearance and Packaging:

If you need to protect an item during storage or shipment, US Poly Pack can supply a poly bag that can outshine the competitors. If you require a poly bag that is not for heavy items and require only a simple shield for protection, then a lighter density poly bag would be best. Heavy density poly bags are good to use in more harsh environments where dirt, debris, and moisture are factors and could cause damage. Because of this, we recommend you contact us to discuss your options if this is something of importance to you. Typically, we ship our poly bags in Cases of 1000. Poly tubing however is shipped on a Roll. Please note each product is listed with how it is packaged in the product Name and description.

Domestic Products:

Due to most of our products being manufactured and packaged for industrial use, domestic bags that are not on rolls will be packaged loosely in corrugated boxes. Because these bags are not folded in a neat manner, keep in mind they will contain wrinkles and creases due to placement within the box. These bags are tightly packed so we can ship them as efficiently as possible.

Imported Products:

Our bags come from all areas of the world where labor costs are very affordable. Almost all of our bags are imported from China, Taiwan, & Vietnam. While some imported bags can still have creases, these products made from foreign manufacturers, are far less likely to have wrinkles and folds which are common among domestically produced bags.

Bags and Tubing on Rolls

Our tubing is a perfect way to package your long or oddly shaped items. Tubing is made on a roll and easily assessable as well as easy to package your products quickly and accurately. Tubing allows you to cut and close both ends by heat sealing, stapling, or tape. With clear poly tubing, it allows you to pull out your necessary length you need for your item and cut the required length for your product.

Shrink Films and other High-Performance Films

Our shrink bundling films are made up of a 3-layer polyethylene (PE) plastic film material. When you apply heat to shrink film, it shrinks tightly over the product you are covering. The pros of using Polyethylene shrink film is its durable and thicker-offering more stretch ability.

My Account:

 How do I create an account?

1.     Click on “My Account” tab

2.     Click “Create Account”

3.     Follow the prompts

How do I edit my account information?

1.     Click on “My Account” Tab

2.     Log in as “Returning Customer”

3.     From there should be able to edit account information

How much is my shipping?

All shipping is done through Fedex or UPS and calculated according to size, weight and location of where the package is being sent too.

I forgot my password?

1.     Click on “My Account” tab

2.     Under “Forgot your password” field

3.     Enter your email address and click “Reset my password”

How do I return my product?

Our return policy is 30 days for full refund only if the item is unopened and in new condition.  If item has been used than item can not be returned.  Shipping charges are paid by buyer and buyer will be assessed a restocking fee of 20%. 

Steps to be taken when returning an item:

1.     Fill out Returns Form Here or contact us via email or phone

2.     We will provide you an RMA form with number

3.     RMA form needs to be attached and number will need to be written on the outside of the package, if not written refund will not be given

4.    Mail back package with address given on RMA form with tracking.  Do not mail back package to corporate or PO box address.

5.     After receiving the package we will inspect the package and issue credit.

I received the wrong product?

If you have received wrong item please contact us via email or phone within 72 hours after receipt of product and we will gladly correct the matter. 

What is your shipping policy?

Please review our shipping policy page at https://www.uspolypack.com/Shipping-Info_ep_42-1.html

What is your return policy?

Our return policy is 30 days for full refund only if the item is unopened and in new condition.  If item has been used than it can not be returned.  Shipping (with tracking) charges are paid by buyer  and buyer will be assessed a restocking fee of 20%

When will my order ship?

Orders will ship the next business day.   Once order has shipped you will get a UPS or Fedex tracking number via email stated on your account information.  Please check your spam mail from email [email protected]

Return Policy for SEALERS ONLY:

How do I return a product I ordered?

No merchandise may be returned for credit or replacement without prior authorization. Please contact us at [email protected] to initiate the process. Please note that some of our machines are custom units and would not be eligible for returns. Special orders are also not eligible for returns.

NO RETURNS on vacuum sealers and B T-Clamp sealers.

Request for returns must be submitted within 10 days after receipt of merchandise. Please have your invoice number available when you request a return authorization so that your account will receive the proper credit.  After we have issued an RMA#, a completed copy of the RMA Form must be emailed or faxed to us prior to the return shipping of the item.

All merchandise must be returned in good condition with original parts and in the original carton and shipping box to receive credit.

We charge a 25% merchandise restocking fee which will be assigned to returns that are not defective.

All call tags and freight charges are the responsibility of the customer for returns unless the item is defective or the item was shipped incorrectly.

Excessive returns will not be accepted. 

Once a return is received the refund process will take no more than 15 days.  A return will be issued to the original form of payment. 

To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number.  If we do not receive the product back and the customer does not have proof that the product was received by Sealer Sales we cannot issue a refund.  Valid proof of returning a product entails:  delivery confirmation or signature required.

Website Errors

US Poly Pack makes every effort to ensure the information we provide to our customers on our website is as accurate and complete as possible. However, there may be some instances when information about our products as described on our website may be different than the products received from our manufacturer. US Poly Pack reserves the right to correct or update the content of our website at anytime without notice.

US Poly Pack also reserves the right to refuse or cancel any orders containing errors or inaccuracies. If an order is canceled after your payment has been processed, US Poly Pack will issue a full refund.

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